Returns & Exchanges

At Lookfantastic, we want you to be completely satisfied with your beauty purchase, which is why we offer a straightforward 30-day return policy for unopened and unused items. Simply ensure your products are in their original packaging to qualify for a full refund or exchange.

1

Initiate Your Return

Log into your account and visit the 'My Orders' section to select the items you wish to return and receive your unique authorization number.

2

Pack Your Items

Securely package your products in their original boxes, ensuring all seals are intact and including a note with your order number inside the parcel.

3

Generate Shipping Label

Print your prepaid returns label from our online portal and attach it clearly to the outside of your package, covering any previous delivery information.

4

Drop Off and Track

Take your parcel to the nearest authorized drop-off point and keep your proof of postage until your refund has been processed by our warehouse team.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing