Frequently Asked Questions

Everything you need to know about your beauty haul

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking link. You can also monitor your delivery status by logging into your account and visiting the 'Order History' section.

What is your return policy for beauty products?

We offer a 14-day return window for most items. Due to hygiene reasons, products must be unopened, unused, and in their original packaging with all seals intact to qualify for a full refund.

Do you offer international shipping?

Yes, we ship to over 200 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout based on your delivery address.

How do I know if the products are authentic?

We are an authorized retailer for all brands we carry. Every product is sourced directly from the manufacturer or official distributors, ensuring 100% authenticity and fresh stock.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also support digital wallets like PayPal, Apple Pay, and Google Pay, as well as 'Buy Now, Pay Later' options like Klarna.

Can I change or cancel my order after it has been placed?

Because we aim to process orders as quickly as possible, there is a very limited window to make changes. Please contact our Customer Service team immediately, though we cannot guarantee modifications once an order has entered the warehouse stage.